Avera eCARE Behavioral Health

Look to Avera eCARE Behavioral Health to provide your emergency room with expert behavioral health assessments 24//7.

Through a secure connection via eCARE’s advanced telemedicine technology, your staff will find the support they need to provide patients with accurate behavioral health evaluations and next level of care recommendations based on best practices.

You’ll be equipped to meet both the physical and mental needs of your patients while reducing their length of stay in the emergency room and providing them with the highest quality of care.

Your Behavioral Health Care Challenge

Each day your emergency room physicians and nurses are tasked with the challenge of caring for patients with life-threatening conditions, such as depression, anxiety and suicide.

The Agency for Healthcare Research and Quality reports that mental health and substance abuse cases accounted for one in eight emergency room visits in the United States in 2010. More recently, the number of ER patients with an undiagnosed mental illness has been estimated to be as high as 45 percent.

ER physicians and nurses are highly trained for medical emergencies. However, most have little training related to behavioral health emergencies.

Benefit from Behavioral Telehealth Assessments in Your ER

Feel confident knowing that your ER staff will have 24/7 access to a behavioral health assessment nurse when you partner with eCARE Behavioral Health. Our team uses evidence-based tools to give recommendations to the local provider on the appropriate disposition of the patient.

Our team uses evidence-based tools to assess whether or not a patient needs to be admitted to inpatient care, placed on a mental health hold or discharged to home with referrals for follow-up outpatient care. You’ll ensure that each patient is in the safest, best care environment possible.

Our program will:

  • Offer behavioral health evaluations and recommendations with our evidence-based tools and specially trained nurses
  • Reduce the length of stay in the emergency room by appropriately and quickly identifying the next level of care
  • Reduce readmissions by connecting patients with the behavioral health services and resources they need

How eCARE Behavioral Health Works

Assessing a patient’s behavioral health needs can be complicated. That’s why we collaborate with your team to determine the appropriate level of care and the best next steps based on each individual circumstance.

Comprehensive Crisis Assessment

When you call on eCARE Behavioral Health, your patient receives a private, comprehensive crisis assessment via two-way video from one of eCARE Behavioral Health’s registered nurses, specially trained in how to conduct behavioral health assessments.

This video encounter is HIPAA compliant for confidentiality and provides a virtual experience similar to a face-to-face interaction through our reliable, high-definition technology network.

During the assessment, information is collected from the patient, and the patient’s care givers and primary care team, when possible. Each assessment includes: patient history, risk assessment form, current symptoms, and recommendations.

At completion of the interview, we connect with your ER provider to present clinical findings so that he or she can make a determination. Our evidence-based assessment provides your emergency room staff with the behavioral health expertise and insight needed to make important care decisions.

Coordinated Care

After completing the eCARE Behavioral Health assessment, the eCARE Behavioral Health team can also help coordinate the next level of care, as needed. This may include finding access to inpatient beds or behavioral health services or recommending outpatient care. 

If the patient gives permission by signing a release, we can also send a copy of the assessment to the patient’s primary care team.

Strategic Partnership

When you partner with eCARE Behavioral Health, you’ll benefit from working with a trusted telemedicine provider. In fact, our team has been providing eCARE Emergency behavioral health assessments since 2009 – averaging 7,000 assessments annually.

In addition, our direct connection to Avera Behavioral Health Center in Sioux Falls, SD, gives us the advantage of understanding the dynamics of both a behavioral health facility and behavioral health care via telemedicine.

To discover more about how eCARE supports your staff in delivering the quality health care your patients expect, download our Delivering Health Care of the Future Today white paper. You can also request more information from one of our eCARE Behavioral Health experts.

News & Media

Oct. 10, 2018 - Avera Receives Helmsley Grant to Extend Behavioral Health Telemedicine 
Avera Health received a grant of $7.8 million from The Leona M. and Harry B. Helmsley Charitable Trust to build a 24-hour telemedicine behavioral health team.