Coronavirus (COVID-19)

Avera eCARE® is here to be a resource for our partners as news of the spread of the coronavirus (COVID-19) continues.

Telehealth is poised as a solution to assist with early identification, isolation protocols and support during outbreaks.

Stay Informed

Get the latest information on how our technology and guidelines can help treat COVID-19.

Get detailed information on these topics and treatment guidelines for COVID-19.

Coping Skills

Cleaning Instructions

Follow these guidelines to ensure your equipment is properly sterilized.

PPE Conservation

Due to worldwide shortage of Personal Protective Equipment (PPE) during the COVID-19 pandemic, the allocation of PPE continues to be reduced. As good stewards of resources, all staff are being called upon to conserve PPE to protect the supply as long as possible.

Please review these documents for additional helpful information.

Service-line specific guidelines

School Health

Available Posters

Resources

Video Resources

Hand Washing:

Mask and Face Shields:

Gowns and Gloves:

ICU

Long-term Care

Pharmacy

Emergency

Telehealth Reimbursement Changes

CMS will now pay for more than 80 additional services when furnished via telehealth. This includes expanding telehealth reimbursement for:

  • Emergency Department Visits, Levels 1-5
  • Observation and Hospital care
  • ICU / NICU / PICU care
  • Nursing Facility Visits
  • Home Visits and Domiciliary / Custodial Care services
  • Radiation Treatment Management services

Additionally:

  • Medicare beneficiaries can receive telehealth services regardless of where they are located.
  • Clinician can provide services to both new and established patients.
  • PT/OT/ST practitioners and their services are now approved for e-visits (Medicare) and telehealth (for some commercial payers).
    • The therapist needs to be licensed in the state the patient resides in.
    • Licensing boards may change this in the future.
  • Regulatory visits for nursing home residents can be provided via telehealth if appropriate.
  • For End Stage Renal Disease patients, “hands on” monthly visit is not required.

Send Us Your Questions

We’re here to assist you with telehealth questions during the COVID-19 pandemic.*

*Please do not submit medical questions. Call 1-877-AT-AVERA(1-877-282-8372) for medical questions regarding COVID-19 symptoms.