Health Care Systems

In partnership with Avera, your health system gains a unique perspective into health care delivery. Because we’re a large, integrated health system, we deal with the same issues you do—multiple facilities, multiple locations, clinical concerns related to delivering bedside care, ways to offer collaboration and support for medical professionals, meeting requirements of the Affordable Care Act and more.

We’re also a business with a sophisticated telemedicine infrastructure already in place. From our significant investment in staff and technology, as well as our extensive knowledge of telemedicine, we know what works and how to support health systems as they deliver top-quality care to diverse populations. Avera eCARE services for health care systems include:

In addition, our eCARE innovation center encourages ongoing development of new services designed and tested to help you meet your needs.

What Our Health Care Systems Clients Say

  • "Small, critical access hospitals require providers and nurses to know everything because there are no specialists available to call upon. Having eEmergency’s board-certified emergency physicians and critical care nurses just a phone call away gives us the breadth of experience and knowledge that we need. The second opinions, education and encouragement that they provide builds self-esteem and confidence in our nursing staff.

    With the Bakken oil boom in Williston and Dickinson, N.D., our emergency rooms started seeing a lot more burn cases. eEmergency was able to connect us to a burn center that knew exactly how to care for those special cases. They’re a conduit for us to get the right knowledge for the burn victims so they can heal faster."

    Mary Helland, RN, MSN, VP, CNO Fargo Division
    Catholic Health Initiatives

  • "With the shift in focus from volume to value in health care, we’re always looking for ways to achieve the Triple Aim – lower cost, better health care and better health outcomes. This challenges us to think more strategically and systematically, especially in how we deliver care in underserved and rural areas. Telehealth is an answer. For example, it’s less expensive to use an eEmergency provider, who is board certified and available immediately, than to have a physician on call 24/7 in addition to our advanced practice provider.

    With eEmergency, they have the ability to make critical decisions right away, which also improves patient outcomes. Our nurses also have much more support than they’ve ever had in our rural hospitals. If an emergency arises they have immediate access to a board-certified physician while they wait for an on-call physician to arrive. It’s an extra set of hands and eyes for everything from setting up transfers to discussing the plan of care. Physician recruitment and retention is also really difficult for rural sites because of the demand placed on them. The ability to relieve pressure on the physicians because of eEmergency is huge"

    Chris Jones, Vice President of Strategy & Business Development
    Catholic Health Initiatives

  • "As an academic health system, we look to serve our population with high value care, at the right place and right time. Telehealth is a critical platform to allow us to create access and eliminate barriers to that goal. This is part of our commitment to changing health care models, and embracing models of accountability around outcomes.

    As we launched our own Center for Telehealth at Dartmouth, I knew we would seek partnerships that would allow us to share and leverage scale and expertise. Our partnership with Avera eCARE allows us to do exactly that and extend additional services (like eEmergency) to a whole new part of the country.

    Dartmouth has a long tradition of innovation and service to rural underserved communities, and has made a historic investment in telehealth. Working with eCARE has only expanded our view of what is possible when working with a good partner. The eCARE team has a commitment to service and attention to detail and process that allows their high level of quality."

    Sarah N. Pletcher, MD, Medical Director for the Center for Telehealth
    Dartmouth-Hitchcock

Become an eCARE Partner

Avera eCARE selects partner organizations based on the interest and willingness of administrators and clinical professionals to expand their health care mission and support for patients through telehealth services.

Explore an eCARE telemedicine partnership that can help you enhance quality health care for people in your region. Contact us online.