About Avera eCARE

Health care systems, hospitals, outpatient clinics, long-term care organizations and correctional facilities take advantage of Avera eCARE™ to:

  • Support their onsite staff members and services
  • Deliver fast response to patients’ health needs, including urgent and critical care
  • Help avoid unnecessary transfers
  • Reduce patient travel time and expense by improving care for residents where they live
  • Coordinate referrals to additional medical specialists

Avera eCARE History

Beginning in 1993, Avera offered eConsult services to rural, frontier and critical access hospitals that were part of the Avera Health system. Ten years later, eCARE expanded to provide eICU care, the first 24-hour, on-demand service that allows staff at partner facilities to connect virtually via a video and audio call for immediate assistance from board-certified providers. In addition, Avera eCARE delivered 24/7 access to a wide range of medical specialists and referrals to specialty care for a growing number of underserved populations and communities.

Then, in 2009, through a grant from The Leona M. and Harry B. Helmsley Charitable Trust, Avera eCARE launched eEmergency and ePharmacy for all of Avera’s rural hospitals. Additional funding from the Helmsley Charitable Trust and other sources allowed expansion to over 200 Avera facilities across eight states and the ability to serve partners outside Avera Health. By 2012, eCARE services were available for long-term care and correctional facilities.

At Avera eCARE, our telemedicine professionals work together 24/7 in the eHELM, our virtual hospital hub, also created in 2012 with the assistance of the Helmsley Charitable Trust. By staffing our central facility around the clock, our partners and patients benefit from the multidisciplinary collaboration of medical specialists within our telemedicine teams 24/7/365.

Avera eCARE Leaders

As part of Avera Health’s effort to continually improve quality health care in our rural communities, we identified key leaders to understand these needs and identify and develop key services.