Avera eCARE Pharmacy

Count on Avera eCARE™ Pharmacy to meet all of your facility’s pharmaceutical needs 24/7/365. As a partner with your pharmacy and/or professional staff, we collaborate to ensure that your patients receive the safest and most effective medications.

Patient Safety – Your #1 Priority

Hospital pharmacists play a vital role in medication safety and the prevention of adverse drug events. That’s why regulatory agencies recognize the need for 24-hour pharmacist medication review. However, it can be challenging – especially in rural communities – to provide on-site, real-time review 24/7/365.

Do you rely on locum tenens to fill your pharmacy staffing gaps? Does your staff experience burnout due to demands of not having a pharmacist on-site 24/7? Look to our eCARE Pharmacy team to fill the gap and ease the burden while providing excellent patient care.

eCARE Pharmacy By the Numbers

Since eCARE Pharmacy launched in 2008, we’ve provided remote, around-the-clock pharmacy coverage for patients across 72 sites. During the last 12 months, we’ve experienced:

  • 32,561 interventions
  • 7,542 avoided adverse drug events
  • 17 minute average turnaround time

24/7 Access to Hospital-Trained Pharmacists

When you partner with eCARE Pharmacy, you’ll gain access to licensed, hospital-trained pharmacists who undergo clinical and electronic medical record (EMR) competency assessments annually. They’re also experienced in clinical settings and are familiar with:

  • Appropriate monitoring parameters for drug efficacy and side effects
  • Fluid compatibilities
  • Hospital workflow

Our eCARE Pharmacy team works within eCARE’s centralized telemedicine facility. This means they have the opportunity for instant, face-to-face collaboration with board-certified physicians, advanced practice providers, experienced critical care nurses and pharmacist colleagues when additional insight is needed for complex situations.

Benefit from Remote Pharmacy Services

Around-the-clock support from our eCARE Pharmacy team will help your facility achieve:

  • Patient safety through timely medication reviews, verifications, reconciliations, pharmacist–directed interventions and monitoring to reduce the risk of adverse drug events.
  • Reduction of post-discharge adverse drug events and readmissions with pharmacist discharge consultations. Connect with our pharmacists to provide individual patient education on medications prior to discharge.
  • Continuity of care by following your facility’s medication use protocols, regardless of the time of day or day of the week. Your clinical staff always has an on-duty eCARE Pharmacy pharmacist to consult if questions arise.
  • Improved staff confidence and satisfaction through 24-hour access to pharmacists for consultations and questions. For example, your nurses can focus on nursing when they don’t need to fill the role of an overnight pharmacist.
  • Increased flexibility for on-site pharmacists to actively engage in direct patient care while medication orders are handled remotely. Vacation days, leaves of absence and staff shortages can be covered with minimal disruption to your team.
  • Increased cost-effectiveness and savings from fewer adverse drug effects and the ability to customize eCARE Pharmacy services to your facility’s needs.

Learn more by viewing our eCARE Pharmacy infographic and reading what some of our eCARE Pharmacy clients have to say.

Strategic Partnerships

As a health care system, we understand what’s happening in the worlds of health care and pharmacy. When you become an eCARE Pharmacy partner, we share evidence-based knowledge and best practices to support your efforts to continually improve quality and reduce costs.

eCARE Pharmacy services are ideal for critical access hospitals, community and regional hospitals, and health systems. Discover more about how your type of facility benefits.

Critical Access Hospitals

  • Extend your talent pool and expertise by adding remote services to your team
  • Improve staff satisfaction with coverage for vacations, absences, leave of absence, etc.
  • Increase quality scores, patient satisfaction and patient safety through improved patient education and reduced adverse drug events
  • Support your antimicrobial stewardship plan
  • Leverage video services to enable supervision of technician/nursing medication preparation and packaging
  • Meet regulatory requirements
  • Minimize the challenges of recruiting

Community & Regional Hospitals

  • Extend your talent pool and expertise by adding remote services to your team
  • Facilitate redeployment of pharmacists to fulfill clinical initiatives and improve efficiencies
  • Improve staff satisfaction with coverage for vacations, absences, leave of absence, etc.
  • Increase quality scores, patient satisfaction and patient safety through reduced adverse drug events
  • Support your antimicrobial stewardship plan
  • Leverage video services to enable technician/nursing supervision of medication preparation and packaging
  • Meet regulatory requirements without the otherwise significant budget implications
  • Minimize the challenges of recruiting
  • Enhance patient flow by having pharmacist discharge education available on weekends and evenings
  • Supplement your staff for peak volume coverage, projects, implementation of new systems, etc.

Hospital Systems

  • Improve continuity of care across your network
  • Increase scalability
  • Leverage our significant investment in technology infrastructure and talent to serve the hospitals in your footprint
  • Take advantage of our 20+ years of experience in telemedicine
  • Reduce the cost of offering world-class health services

How eCARE Pharmacy Works

  1. Our eCARE Pharmacy team works with your staff to learn your medication-related processes and integrate our services into your workflow.
  2. We implement and integrate the necessary software and hardware into your systems to allow us to receive and prioritize real-time orders. We work right in your electronic medical record as a seamless part of your care team.
  3. All new medication orders are placed in the queue at our centralized virtual hospital hub where licensed and experienced hospital pharmacists receive and review medication orders 24/7/365.
  4. We provide your prescriber or nursing staff with recommendations on preparation, administration and safe use. We carefully watch for drug interactions, allergies and duplicate orders to ensure patients get the precise medication they need.
  5. In the absence of a full-time, on-site pharmacist, your facility receives ongoing pharmacist monitoring of medication therapy during the patient’s stay.
  6. We are available any time – even in the middle of the night – to consult with your staff on medication-related issues or concerns.

Medication Review Services

Our Medication Review services ensure that your facility meets federal regulations with 24/7 pharmacist oversight of any newly ordered medicine before it’s administered. Increase patient safety and regulatory compliance through the prospective review of medication orders, including:

  • Allergy history
  • Dosage recommendations
  • Drug compatibility
  • Duplication of therapy
  • Lab review
  • Patient demographic information
  • Potential interactions
  • Substitution recommendations

Take advantage of prospective reviews for inpatient, outpatient, emergency room and other departments, as needed. You can also count on a quick response in 20 minutes or less.

Learn how you can enhance medication review with our video services.

Outpatient Services

Support medication safety and pharmacy services at your facility through eCARE Pharmacy’s remote review and verification of outpatient orders. Our Outpatient Services include:

    • Review and verification of medication orders for your hospital outpatients such as dialysis, infusion therapy, chemotherapy, outpatient antibiotic therapy, etc.
    • Remote video supervision of nurse sterile medication preparation

  • Chemotherapy orders that are checked by two independent pharmacists such as one on-site and one eCARE Pharmacy or two independent eCARE Pharmacy checks
  • Clinical monitoring of outpatient therapies during a course of therapy

Antimicrobial Stewardship Services

eCARE Pharmacy also offers the support you need to create, implement and maintain an antimicrobial stewardship plan. When you take advantage of our Antimicrobial Stewardship services you’ll have the expert oversight needed to:

  • Improve the use of antimicrobial medications
  • Enhance patient outcomes
  • Reduce resistance to antibiotics

Reduce Antimicrobial Resistance

The Centers for Medicare & Medicaid Services, The Joint Commission and the Centers for Disease Control and Prevention recommend that all health care settings use antimicrobials judiciously in order to reduce the likelihood of antimicrobial resistance.

Look to our expert pharmacists to:

  • Verify that antimicrobials prescribed for common infections (urinary tract infection, pneumonia, skin and soft tissue infection, clostridium difficile, methacillin-resistant staph aureus, etc.) comply with standards, clinical guidelines and protocols in your institution
  • Follow culture results to ensure the organism is covered by the antimicrobial regimen and to suggest a more narrow-spectrum treatment, if appropriate
  • Ensure appropriate dosing of agents based upon renal and hepatic function
  • Provide patient-specific pharmacokinetic dosing, such as aminoglycosides or vancomycin

If your facility does not have an on-site pharmacist, eCARE Pharmacy can also complete an antibiotic review within 48 hours to achieve compliance with the antibiotic time out.

Consult with our eCARE Pharmacy Team

You can also reach out to our eCARE Pharmacy team on a consulting basis for:

  • Antibiogram review
  • Participation on an interdisciplinary antimicrobial stewardship team
  • Therapeutic interchange policy

Video Services

Enhance your eCARE Pharmacy experience with advanced two-way video technology. When you take advantage of our live audiovisual and still image services, you can support pharmacy services with:

  • Patient discharge consultations
  • Remote supervision of nurse sterile medication preparation
  • Remote supervision of nurse automated dispensing cabinet refills
  • Verification of medications removed from pharmacy after-hours
  • Identification of patient medications brought from home
  • Video consultations between eCARE Pharmacy staff and your health care professionals

What eCARE Pharmacy Clients Say

  • "As the only pharmacist on staff, the pharmacy is under my watch 24/7, which added a lot of stress to my life when I wasn’t at the hospital. eCARE Pharmacy services took that heavy weight off my shoulders. I feel more at ease knowing that when I’m gone or on vacation, another pharmacist is verifying orders in a timely manner. They’re also a great resource. Calling them is an easy way to talk to another pharmacist about a particular situation. They’re easy to get ahold of and always open to my questions. I love it and would highly recommend it."

    Diane Dady, Pharmacist at Mobridge Regional Hospital
    Mobridge, S.D.
    S.D. Board of Pharmacy Member

  • "With the assistance of eCARE Pharmacy, our critical access hospitals now have a pharmacist that will help them 24/7. Renal dosing, drug interaction checking, allergy checking, therapies, drug incompatibility checking and verification of medication profiles are all done in real time with no waiting. This has vastly improved care across our entire region. If a patient is transferred to a different site or region there’s also a continuity of care that is not provided anywhere else." 

    "I cannot think of a higher quality professional group that provides the vast services that they do. Their accurate, fast, professional, high quality services are not matched by any other group of professionals. "

    Steve Weinandt, RPh
    Avera Sacred Heart Hospital, Yankton, S.D.

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