In emergency situations such as stroke, heart attack, trauma or serious injury, every second counts. Delivering the right care at the right time can save lives and improve the overall quality of care in your region.

When you offer fast response and quick specialty intervention, you help your patients achieve better outcomes as you avoid unnecessary transfers, reduce costs and support your staff.

Since the launch of eEmergency in 2009, board-certified ER physicians have delivered immediate, supportive care to emergency departments at more than 100 hospitals across the country.

Within the last 12 months, we’ve experienced:

  • $6.3 million in cost savings 
  • 900+ potential patient transfers avoided
  • 5,000+ video encounters 
  • 19 minute reduction in door to physician, when local ER providers aren’t immediately available.

How does your hospital provide timely emergency care?

Your Emergency Department Challenges

  • Community hospitals—including critical access hospitals (CAH)—typically lack access to the medical resources and specialty expertise found at major trauma centers. Many do not have dedicated, onsite emergency physicians or access to specialists.
  • Tertiary care centers may occasionally need help covering surges 24/7/365.
  • Local practitioners can quickly burn out from the responsibility of being the solo emergency room provider, without a colleague to collaborate with on the toughest cases.

eEmergency gives rural providers better access to professional colleagues—a second set of eyes and ears to help remote providers with the wide variety of situations they encounter.

For busy tertiary or community hospitals, or for clinicians in remote locations, eEmergency facilitates the concept of a medical team working together for the benefit of patients.

eEmergency offers customized support based on individual facility needs —we can provide as much or as little support as you require on a case by case basis.

How eEmergency Works

When you partner with eEmergency, our team stands ready to respond immediately and assist you with:

  • Complex emergency cases
  • Immediate medical direction
  • Ordering diagnostic testing while waiting for the bedside provider to arrive 
  • Expediting air ambulance 
  • Nursing documentation
  • Emergency specialty consults

Whether the situation requires transfer arrangements, triage or life-saving measures, we provide the expert support that helps your staff keep their heads and hands in direct patient contact.

  1. Our eEmergency team implements secure, interactive, high-definition video and audio equipment and software into your emergency rooms and trains your staff. 
  2. When your providers need emergency assistance, they simply push a button to connect 24/7/365 with our board-certified, emergency physicians and critical care nurses, who respond immediately from our virtual hospital hub. 
  3. eEmergency staff clarify what level of support is being requested. Arranging for a transfer? Nursing documentation? Physician consult or orders? Running a code? Behavioral health assessment? Specialty consult? We can help with as much or as little as needed.
  4. We pull up your ED’s profile. We have the staff lists, phone numbers, medications, supplies, equipment, EMR/PACS access and procedures in front of us so that we can operate effectively as a member of your team.
  5. After the visit, we fax documentation and orders to you to include in the medical record. Debriefing services are also available as needed.
  6. Ongoing quality improvement reporting helps you view performance on key chest pain, stroke, sepsis, and emergency airway metrics.

Collaborate for Personalized Care

Well before the roll-out of eEmergency services to your community, we work together to establish positive and productive collaborative relationships between our teams. Our physicians become part of your local medical staff, credentialed and privileged to direct patient care and support you in delivering comprehensive emergency care. 

We don’t replace the bedside physician and team; we supplement your current staff to provide the best possible care for your patients. We respond directly to their request for assistance and tailor our approach on a patient-by-patient basis.

Benefit from eEmergency

eEmergency is rooted in the non-profit Avera Health system and was developed by our rural partners and seasoned clinicians who understand the operations of emergency medicine and challenges of consistently delivering high quality care in the ER. As an eEmergency partner, you’ll benefit from our experience.

peopleEnhance emergency care in your community.

ambulanceAvoid costly transfers and retain revenues in your facility. Within the last 12 months, eEmergency has prevented transfers for 18 percent of encounters.

helicopterTransfer the right patients faster and more easily.

qualityImprove quality of care, performance on nationally reported metrics and adherence with evidence-based medicine through our protocol and scripting programs.

recruit talentImprove your ability to recruit and retain top-quality medical staff.

staff and educationParticipate in live, monthly education events. These events are tailored to the requests of our rural emergency room partners. CNEs, CEUs, CMEs are also available as a growing library of taped events.

Get Started

When you become an eEmergency partner, we get to know your organization, team and resources and work with you to implement a set of proven practices. We’ll set your facility up for long-term success:

  • Pre-Launch: Develop a priority map and step-by-step rollout strategy that supports successful change management.
  • During Launch: Assist with assessment, implementation and training of each site. We work with you to develop protocols and other measures that support successful adoption.
  • Post-Launch: Supply monthly reporting, ongoing education and process improvement. The strength of our standardized processes and relationships will ensure success for your facility in growing its network.

eEmergency Research and Publications

Learn more about eEmergency services through our research and publications.


“Within the first month of work, one of my advanced practice providers had a stabbing victim come in and she had to do needle compressions followed by inserting a chest tube. Most physicians don’t even do that type of procedure, but she did and within four minutes of that person coming in the doors she was putting in a chest tube. The eEmergency doctor walked her through it step by step. The cameras can focus in so well that it guides them right through the procedure. When you have that kind of confidence builder and a calm voice and technology to trust in, you’re much better able to provide quality of care.”

Bryan Slaba
Wagner Community Memorial Hospital Avera

Download the eCARE White Paper

Find out how Avera eCARE telemedicine services support your staff in delivering the quality health care your patients expect. Please download the Forging Rural Health Care Links white paper now

Partner with eEmergency Today

Have questions about becoming an eEmergency partner or want to get started? Contact us today.

What Our Patients Say

Fast, lifesaving response to emergencies. Support for end-of-life comfort care. Collaboration across medical disciplines. These are just some of the ways patients benefit from Avera eCARE services.

Jason Semmler

Neil Rommereim

Sherrece and Trinity

Ava and Heather