Coordinated Access to Care

When you become part of the Avera eCARE telemedicine network, we work with you to create productive professional relationships across teams and understand the systems and processes you have in place. We coordinate technical requirements and tailor our approach to meet your needs. Our mission: To become a trusted, well-integrated member of your team—virtually.

  • icon Avera eICU® CARE™*

    Avera eICU® CARE™

    Provides continuous monitoring—24/7/365—of critically ill patients by board-certified intensivists and critical care nurses
    • Combines professional expertise with advanced decision-support software
    • Detects and responds to subtle changes in health conditions
    • Helps address issues quickly and avoid problems before they become acute
    • Assists with achieving best practice benchmarks and value-based purchasing requirements
  • icon ePharmacy


    Ensures medication safety with 24/7, real-time, first-dose order review by hospital-trained pharmacists
    • Improves medication management for complex conditions
    • Helps reduce medication errors and adverse drug events
    • Improves compliance with regulations
  • icon eLongTermCare


    Offers residents of long-term care facilities 24/7 access to urgent care and specialty services
    • Ensures earlier treatment for acute conditions
    • Helps avoid unnecessary transfers
    • Improves resident well-being and family satisfaction
  • icon eEmergency


    Expands the ability of your emergency department to respond to immediate and/or multiple unfolding situations
    • Provides access to board-certified emergency medicine physicians and nurses
    • Assists with everything from basic triage to life-threatening conditions
  • icon eConsult


    Extends specialty care services to residents of rural and underserved communities through interactive, virtual collaboration with local medical clinics
    • Delivers effective care that as many as 19 percent of patients would have had no other way to receive
    • Reduces or eliminates expenses of long-distance travel and time away from employment or family
    • Keeps health care revenue, residents and workers in the local community
  • icon eCorrectional Health

    eCorrectional Health

    Helps manage urgent medical conditions for inmates of correctional facilities
    • Delivers 24/7 access to physician-directed care
    • Increases public safety by avoiding unnecessary transfers
    • Supports onsite medical staff
    • Improves patient outcomes

*Avera eICU CARE is a registered trademark of Philips VISICU


Total Sites Served


Total Health Care Costs Saved


Total Patients Touched

What does Avera eCARE do?

We support your clinicians with a telemedicine team of experts, ready 24/7/365 to assist in care delivery. We help you bring advanced medicine to your community so you can treat more patients in place.

eCARE’s unique model brings services and providers together under one roof, just as if they were in a typical hospital building. The only difference is that we interact with you through advanced communication and video technologies.

map graphic

How do you benefit?

You’ll deliver better care—and deliver it faster—while improving safety and avoiding unnecessary transfers. In addition, you’re able to provide a better experience for your patients and your providers by giving them access to a network of specialists, who all work for you.

Virtual Health Services Tailored to Your Needs

With eCARE assistance, you can improve operational efficiency, elevate clinical quality, and relieve the pressure on your limited staff while helping them feel confident about providing excellent care for a wide range of health conditions.

Download our white paper

Download White Paper
Medical Students Touring eCARE

Med Students Experience Telemedicine

First-year medical students are tapping into new technologies that support health providers in rural areas. Avera’s eCare facility provides live video access to specialists and emergency physicians to support providers in different circumstances. Some students say it makes them more confident in pursuing work in rural medicine. 

Medical students in short white coats surround a mannequin. Three volunteers in blue paper gowns take direction from a physician on a TV screen who walks them through life-saving techniques. [Rest of Article]

View additional Avera eCARE News

What Our Clients and Patients Say

  • "If you don’t know about eCARE, you might think you’re better off living in a larger community. But I don’t know what else I would have needed [to treat my stroke]. Having access to eCARE in our hospital in Parkston is a life-saving connection."


  • "They found a blockage in what they call the widow-maker. While I was laying in the hospital room, the TV screen came on and was connected to eEmergency. The care I received within the first half hour probably made all the difference in the world for me. Without eEmergency, I probably wouldn’t have made it. I know I wouldn’t be in the condition I am now. The quality of life in our small community is enhanced greatly with eCARE’s presence."


  • "I’m so grateful for [the care I received for a hemorrhage during pregnancy]. We live an hour and twenty minutes away from Aberdeen, so knowing that eEmergency and CareFlight are available for any kind of emergency is absolutely relieving. If it wasn’t for eEmergency, CareFlight and the ER and OR crews at Avera, I wouldn’t be able to celebrate my beautiful daughter’s life with her. And we’re both here and healthy and happy."

    Sherrece and Trinity

  • "I’ll never forget that beautiful June day when I almost lost my daughter after she’d been hit by a car. eEmergency was wonderful. It took only a matter of seconds before someone was right there. Because of eEmergency my perception of rural medicine has changed – now I know we’re connected to every possible avenue when it comes to medical care. eEmergency makes it possible to live in small-town America and still have access to great services."

    Ava and Heather


Specialists Dedicated to Telemedicine 24/7

Through federal and state resources and a partnership with The Leona M. and Harry B. Helmsley Charitable Trust that began in 2009, Avera eCARE established a virtual hospital hub staffed around the clock by full-time clinical experts. Clinicians dedicated to telemedicine collaborate in a single physical space to deliver quality patient care—just as they do at traditional hospitals.

The difference? eCARE clinicians work together in a central facility filled not with patient rooms but with computer screens, sophisticated software, interactive video cameras and phones that connect them to your location. With our clinical experts present and ready to help your staff 24 hours a day, you’ll find our average response time is just 30 seconds.